Shoppers: a New Ombud rides to your rescue!
The appliance you bought at your local store doesn’t work when you get it home, so – -- You take it back and demand a refund. -- The store refuses and insists on repairing or replacing it instead. -- You know enough about your rights in terms of the Consumer Protection Act to insist that you get to choose between a refund, replacement or repair – it’s not the store’s choice. -- But still the store refuses to refund you, so you complain to the NCC – the National Consumer Commission. The problem is that the NCC has increasingly come under fire from…